service

Remote Support Tool

The Remote Support Tool allows a Customer Service representative to take control of your computer to troubleshoot a problem you may be having. No software is installed on your computer. You download the software to your computer then run it only when needed. While it is running, we can see what is on your computer. The tool is secure: only we can access your computer while it is running.

  1. Download the Remote Support Tool to your computer.
    Note: Beginning with Collage 3.1.27, this program is installed on Collage PCs and Fedora 13 systems.
  2. Double-click the .exe file.
    On a Collage PC (3.1.27), open Programs > Collage > Utilities > Teamviewer
  3. A window similar to the following displays:
     Remote Support Tool
  4. Your ID is unique to your computer and is always the same. The Password is randomly generated each time this program is run.
  5. Call Dayton Customer Support at +1 937 439 1589 between the hours of 8am and 5pm EST USA Monday through Friday.
  6. After the support representative gets online, the support tool window displays a chat area:

    remote support
  7. The ID is unique to your computer and is always the same. The Password is randomly generated each time this program is run.
  8. In the box under the Chat area, type your Company Name and the Password, and click Send.
  9. The Ohio GT customer support representative will now be able to see what is on your computer.
  10. When the session is complete, click Cancel to close the Remote Support Tool and close the connection with Ohio GT customer support.